Store Policy
Customer Care
At Whiskers & Wags, your satisfaction is our top priority. We’re committed to providing quality pet products and a smooth shopping experience from start to finish.
If you have any questions about your order, products, or policies, our support team is here to help. Please allow 24–48 hours for a response during business days.
We aim to be transparent, responsive, and helpful—because your pets deserve the best, and so do you.
Privacy & Safety
At Whiskers & Wags, we value your privacy and are committed to protecting your personal information. This policy explains how your data is collected, used, and safeguarded when you visit or make a purchase from our store.
Information We Collect
When you place an order or interact with our site, we may collect the following information:
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Name
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Shipping and billing address
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Email address
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Phone number
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Payment details (processed securely through third-party providers)
We only collect information necessary to process and fulfill your order.
How We Use Your Information
Your information is used to:
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Process and ship your orders
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Communicate order updates and customer support responses
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Improve our website and customer experience
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Prevent fraud and ensure secure transactions
We do not sell or rent your personal information to third parties.
Sharing Your Information
To operate our business, we may share your information with trusted third parties such as:
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Shipping suppliers and fulfillment partners (for dropshipping)
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Website hosting platforms (e.g., Shopify)
These partners only use your information to perform services on our behalf.
Data Protection & Security
We take reasonable precautions to protect your personal information:
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Secure SSL encryption on our website
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Trusted payment gateways
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Limited access to sensitive data
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Cookies & Tracking
Our website may use cookies to:
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Enhance your browsing experience
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Remember your preferences
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Analyze site traffic
You can choose to disable cookies through your browser settings.
Your Rights
You have the right to:
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Access the personal data we hold about you
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Request corrections or updates
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Request deletion of your data
To make a request, please contact us at the email below.
Safety Commitment
We prioritize the safety of our customers and their pets by:
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Sourcing products from vetted suppliers
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Providing clear product descriptions and usage guidelines
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Encouraging responsible pet use and supervision
If you have concerns about product safety, contact us immediately.
Contact Us
If you have any questions about this Privacy & Safety Policy, please contact us at:
Wholesale Inquiries
Thank you for your interest in partnering with Whiskers & Wags. We’re excited to work with retailers, pet businesses, and organizations looking to offer quality pet products to their customers.
Who We Work With
We welcome wholesale partnerships with:
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Pet stores and boutiques
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Online retailers
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Groomers and pet service providers
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Animal shelters and rescues
Wholesale Benefits
Our wholesale partners enjoy:
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Competitive bulk pricing
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Access to a wide range of pet products
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Flexible order quantities
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Direct-to-customer fulfillment options (dropshipping available)
How It Works
As a wholesale partner, you can:
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Place bulk orders for resale
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Or use our dropshipping model, where we ship products directly to your customers
We handle product sourcing and fulfillment so you can focus on growing your business.
Minimum Order Requirements
Minimum order quantities and pricing vary depending on the product. Please contact us for detailed information and a custom quote.
How to Apply
To get started, please email us with the following details:
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Business name
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Website or sales platform (if applicable)
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Type of business
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Estimated order volume
📧 dee.tee@whiskerswagsusa.com
Our team will review your inquiry and respond within 1–3 business days.
Additional Information
We reserve the right to approve or decline wholesale applications at our discretion. Pricing, product availability, and shipping times may vary based on supplier inventory and demand.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments